Satish Kumar Allani Manager, End User Support & IT Service Delivery · IEEE Senior Member

IT SERVICE DELIVERY · VULNERABILITY MANAGEMENT · CHICAGO

Eighteen years of making enterprise IT safer to run.

Manager, End User Support & IT Service Delivery · IEEE Senior Member · Author

I lead the operations layer where security actually happens — patching, hardening, escalation, and audit-readiness across 30,000+ endpoints in healthcare, government, and global enterprise.
Get in touch Résumé (PDF)
18+ years
Enterprise IT & security operations
30,000+
Endpoints governed, HIPAA-regulated
IEEE
Senior Member · book author · 6 papers
CISM · PMP
+ 6 more certifications

What I lead

Vulnerability & patch governance

Patch compliance and antivirus posture across enterprise fleets — Tanium, SCCM/Intune, WSUS — with trend reporting that turns exposure into action.

CIS hardening & remediation

CIS benchmark hardening and GPO-based remediation frameworks, written as SOPs that support and infrastructure teams execute daily.

Compliance-aligned ITSM

ServiceNow governance across incident, problem, change, and CMDB — SLAs, KPIs, and C-suite reporting aligned to HIPAA, ISO 27001, SOC 2.

Major incident leadership

Senior escalation authority for P1 and major incidents — judgment, stakeholder communication, and root cause driven to permanent resolution.

Experience

IT Infrastructure & End User Support Lead

2024 — NOW
YASH Technologies · Rush University Medical Center, Chicago

Own EUIO governance for 30,000+ HIPAA-regulated endpoints — ServiceNow ITSM lifecycle, RCA partnership with cybersecurity teams, and weekly-to-annual C-suite reporting on SLA, risk, and service health.

Project Lead, End User Support & Infra Ops

2023 — 2024
Technology Crest · California Dept. of Social Services

Statewide Tier 1–3 support governance for a distributed government workforce; rollout readiness, escalation design, and government-grade SLA adherence.

Unified Systems Lead

2020 — 2023
IBM / Kyndryl

Built CIS hardening and GPO remediation frameworks; governed patch compliance, antivirus posture, DR readiness; led ServiceNow Discovery & CMDB reconciliation.

Solution Designer

2015 — 2020
HCL Technologies · global accounts incl. Disney & Volvo

Directed EUC, security operations, and helpdesk governance; standardized delivery with SOPs, audit workflows, and compliance reporting frameworks.

Technical Lead

2014 — 2015
XIUS · Hyderabad, India

Led ISO 27001 ISMS upgrade and DR site migrations; AD/Exchange O365 migrations across 10 Latin American enterprise accounts.

Earlier — Praxis-I Technologies · EENADU Group · Unitech Cyber Services (2006–2014)

Research & writing

Cover of Securing Critical Infrastructure Through Vulnerability Management by Satish Kumar Allani
Book · 2026

Securing Critical Infrastructure Through Vulnerability ManagementAuthor

Gurucool · 2026 · ISBN 978-93-76024827
A practitioner's framework for vulnerability management in critical infrastructure — from exposure discovery through governance, remediation, and audit-readiness.

Amazon →

  1. AI-Augmented Patch Prioritization and Zero-Day Response: A Risk-Based Governance Framework for Enterprise EnvironmentsLead author

    ISACA · 2026

  2. The Global Ransomware Epidemic: Evaluating the Economic and Clinical Toll on Low- and Middle-Income Country Healthcare SystemsLead author

    International Journal of Computer Information Systems and Industrial Management Applications (IJCISIM) · 2026

  3. Medical Device Defence: Closing the Vulnerability Gap in Hospital EnvironmentsLead author

    SSRN · 2026

    Read on SSRN →

  4. Extended Security Update Governance in Healthcare: Managing End-of-Life Windows Environments Under HIPAA and CISA Compliance MandatesLead author

    SSRN · 2026

    Read on SSRN →

  5. The Metamorphosis of Access: Strategic Imperatives for Identity 3.0 and Zero Trust Integration in Critical InfrastructureCo-author

    IEEE SmartNets 2026 (CyberSec CIIA) · accepted

  6. CyberFuse-CL: Adversarially Resilient Vulnerability Detection Through Heterogeneous Multi-Source Data Fusion and LLM-Augmented ReasoningCo-author

    ICETCI 2026 · under review

Full record: Google Scholar ORCID

Credentials

IEEE Senior Member CISM PMP ITIL v3 Foundation Azure Administrator Associate VMware VCP-DCV 6.0 CSM CSPO MCITP

IEEE Senior Member (elevated 2026) · peer reviewer
MBA, Management Information Systems — Osmania University, India

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Let's talk security.

satishkumarallani@gmail.com · +1 515 528 4313 · LinkedIn · Credly · Scholar · ORCID · Résumé
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Satish Kumar Allani Chicago, USA